Cancellation Policy

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A non refundable booking fee of $50.00AUD is required to secure your treatment with us.
A reminder email (72hrs prior) and text (48 hours prior) will be sent out before your appointment.
Luvii - House of Head Spa requires at least 48 hours notice when cancelling/rescheduling an appointment, otherwise you will forfeit your booking fee if it is inside of the 48 hour timeframe,
If it is outside of the 48 hour time frame your $50 booking fee will be held as a credit on your account,
This will remain active until you choose to use it and will not expire.

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PRICING.

*Pricing of services is subject to change without notice, as of 04/07/2024 all pricing online and on our booking system is correct and up to date.

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NO SHOW.

No show appointments will be charged the full cost of the booked treatment.

We are a small business and when you book in we reserve a space specifically for you so we can meet your specific treatment needs, if we are expecting to see you for your appointment and you simply do not show up then this space is therefore no longer available for someone else to book.

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LATE ARRIVALS.

Although we do try our best, we unfortunately cannot always accommodate late arrivals. Arriving anything more then 15 minutes late you will be automatically classified as a no show in our booking system and charged for the remaining appointment amount.

We ask that you are mindful of our time as we are of yours.

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REFUNDS.

For cancellations only - The booking fee maybe refunded depending on the individual circumstances and 
if more then 48 hours notice is given.

Luvii - House of Head Spa does not offer refunds if you have a change of mind about the service or on products that are purchased.

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Thank you for your understanding.